Delivery and Returns
The time we allow for delivery on our order form is 100% within the tolerance of the time we can deliver.
In case of any error at the specified address, a connection is made with the orderer regarding the order that cannot be delivered.
The validity of the e-mail address provided by our visitor is confirmed by the automatic e-mail sent following the transfer of the order.
We are responsible to the bank whose credit card system we use, as well as to the customer, regarding the delivery.
Delivery Method
The user can choose 2 different ways as the delivery method. The user who chooses one of the 2 methods, company delivery and cargo delivery, is exempt from the shipping fee according to the shopping price.
Every product you purchase is under the warranty of the manufacturer.
You can return the product you purchased without opening/destroying/damaging its packaging and without using the product within seven (7) days from the date of delivery. Return the product with a petition or return form that includes the product invoice and your order number.
Open and check the packages that you think were damaged during shipment in front of the authorized person of the company you received. If there is any damage to the product, have a report drawn up by the cargo company and do not accept the product. Please remember that after the product is received, you have accepted that the cargo company has fulfilled its duty.
Returns of products that have been opened, used, damaged, etc. are not accepted.
The customer is obliged to return the product in the same condition as when it was delivered to him and, if used, to compensate for the loss of commercial value of the product due to use.
If the customer returns the product or cancels the purchase, the product price will be refunded within ten (10) days from the moment the returned product reaches us. The product refund to the credit card will be made by your bank within 2-6 weeks. Our company has no savings during this period.
If any opening, deterioration, breakage, destruction, tearing, use or other conditions are detected on the product or its packaging and if the product cannot be returned in the same condition as when it was delivered to the customer, the product will not be accepted back and the price will not be refunded.
For any malfunctions that may occur after the product reaches the customer, the authorized services of the manufacturer should be contacted.
In cases where the products are returned in accordance with the above conditions, the shipping fee will be paid by the customer.
Money order refunds will be made within 2 business days and credit card refunds will be made within 3 business days. Your bank may not reflect credit card refunds to your account on the same day. In this case, you need to call your bank's credit card service. After the "Cancelled" warning appears regarding your order, the entire amount is returned to your credit card or the bank you made the transfer to. Refunds made in installment sales are reflected on your credit card by your bank as a positive balance every month.
You can return the product you purchased without opening/destroying/damaging its packaging and without using the product within seven (7) days from the date of delivery. Return the product with a petition or return form that includes the product invoice and your order number.
Open and check the packages that you think were damaged during shipment in front of the authorized person of the company you received. If there is any damage to the product, have a report drawn up by the cargo company and do not accept the product. Please remember that after the product is received, you have accepted that the cargo company has fulfilled its duty.
Returns of products that have been opened, used, damaged, etc. are not accepted.
The customer is obliged to return the product in the same condition as when it was delivered to him and, if used, to compensate for the loss of commercial value of the product due to use.
If the customer returns the product or cancels the purchase, the product price will be refunded within ten (10) days from the moment the returned product reaches us. The product refund to the credit card will be made by your bank within 2-6 weeks. Our company has no savings during this period.
If any opening, deterioration, breakage, destruction, tearing, use or other conditions are detected on the product or its packaging and if the product cannot be returned in the same condition as when it was delivered to the customer, the product will not be accepted back and the price will not be refunded.
For any malfunctions that may occur after the product reaches the customer, the authorized services of the manufacturer should be contacted.
In cases where the products are returned in accordance with the above conditions, the shipping fee will be paid by the customer.
Money order refunds will be made within 2 business days and credit card refunds will be made within 3 business days. Your bank may not reflect credit card refunds to your account on the same day. In this case, you need to call your bank's credit card service. After the "Cancelled" warning appears regarding your order, the entire amount is returned to your credit card or the bank you made the transfer to. Refunds made in installment sales are reflected on your credit card by your bank as a positive balance every month.